Shay Mcconnon

This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.Contents: About the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict; Appendices; Bibliography; Index; Conflict resolution workshop.

Written by one of 'the most exciting keynote speaker in the UK', this is no ordinary book on presentations. Shay McConnon shares with you the secrets that professional speakers use to make a real impact and a memorable impression on their audience. Whether you are a novice or a seasoned pro - this book will give you tips and techniques that will take you to the next level.Contents: 1. Planning your presentation; 2. Constructing your Message; 3. Choosing your visual aids; 4. Open and close with impact; 5. Question and answer session; 6. Developing confidence and controlling your nerves; 7. Your style of delivery; 8. Never be boring again; 9. Which planet is your audience from?; 10. Fishing with Chicken Vindaloo?; 11. How the pros handle the unexpected; 12. Humour for speakers; 13. Go for it; 14, Appendices; About the author; Index.