Siobhan O'Sullivan

Na’ama Carlin, Louise Chappell and Siobhan O’Sullivan all received the diagnosis people dread – cancer. Working in universities, these three women knew how to speak up. But in Cancer World, their voices were often unheard. As they negotiated medical hierarchies, ‘scanxiety’, gender bias, ongoing treatments and confronting diagnoses, they met others who felt the same. In Being Patient, Na’ama, Louise and Siobhan share their own stories and talk to people about their experiences as patients and carers in Cancer World. Including stories from cancer experts – nurses, surgeons, radiologists, oncologists and researchers – Being Patient is unflinching and uplifting and offers unvarnished views of living with cancer from ‘both sides of the desk’.

Buying and Selling the Poor ventures behind the scenes of the multibillion-dollar welfare-to-work system, offering new insights into how Australia responds to unemployment and disadvantage. As the authors tell the story of four local employment offices, they paint a vivid picture of a critically important social service which many people are aware of but which few properly understand. They also reveal the wider impacts that processes of marketisation and welfare reform have had on these frontline services over decades, and how the work of frontline staff and service providers has been transformed.Buying and Selling the Poor looks closely at how these services operate, why some succeed where others fail, and what can be learned from the stories of staff and clients who have navigated the system. Three decades into this market experiment, how well are we doing in supporting our most vulnerable citizens to get back to work?

Getting Welfare to Work traces the radical reform of the Australian, UK, and Dutch public employment services systems. Starting with major changes from 1998, this book examines how each national system has moved from traditional public services towards more privately provided and market-based methods. Each of these three countries developed innovative forms of contracting-out and complex incentive regimes to motivate welfare clients and to control the agencies charged with helping them. The Australian system pioneered the use of large, national contracts for services to all unemployed jobseekers. By the end of our study period this system was entirely outsourced to private agencies. Meanwhile the UK elected a form of contestability under Blair and Cameron, culminating in a new public-private financing model known as the 'Work Programme'. The Dutch had evolved their far more complex system from a traditional public service approach to one using a variety of specific contracts for private agencies. These innovations have changed welfare delivery and created both opportunities and new constraints for policy makers. Getting Welfare to Work tells the story of these bold policy reforms from the perspective of street-level bureaucrats. Interviews and surveys in each country over a fifteen year period are used to critically appraise this central pillar of the welfare state. The original data analysed in Getting Welfare to Work provides a unique comparative perspective on three intriguing systems. It points to new ways of thinking about modes of governance, system design, regulation of public services, and so-called activation of welfare clients. It also sheds light on the predicament of third sector organisations that contract to governments through competitive tenders with precise performance monitoring, raising questions of 'mission drift'.

Contracting-out Welfare Services focuses on the design and overhaul of welfare-to-work systems around the world in the light of the radical re-design of the welfare system; internationally based authors utilise a national/program case study, considering employment services policy and activation practices. International contributors bring a global comparative perspective to the subjectContributors are all experts in their field, who also draw on a much longer intellectual legacyUses employment services as a case study to advance understanding in relation to a host of broader principles and conceptsEach paper included within the text uses a national/program case study, and each considers employment services policy in general, and activation practices in particular