Stephen K. Klasko

Patient No Longer delves into the next phase of healthcare's evolution: consumer-centric care. The authors challenge the status quo and explore how we can build a truly consumer-driven healthcare system-- one that is data informed, compassionate, and ultimately meaningful for patients-- by answering a critical question: What can we do now to transform our healthcare model into one that puts consumers at the center of the experience? Drawing on new research and real-world case studies, the book analyzes long-term effects of COVID-19 on healthcare, revealing how the pandemic accelerated the shift toward patient-centered care. The book offers a fresh look at the progress-- and the work yet to be done-- in achieving a system in which providers partner with patients to create healthier communities. This extensively revised edition features new content throughout, including: - Information regarding potential for artificial intelligence (AI) to transform healthcare - Ideas for improving patient experience to remove barriers to care With actionable insights and a forward-thinking framework, the book equips organizations to deliver the compassionate, human-centered care patients deserve.

Feelin' Alright leverages the emotional power of song lyrics to inspire healthcare executives to envision and build a more accessible, high-quality, and equitable healthcare system. Using music as a metaphor, author Stephen Klasko encourages readers to examine what is problematic in the existing healthcare model and to take tangible steps toward a more consumer-centered healthcare experience. Dr. Klasko shares his experiences as a physician, a health system CEO, a university president, and dean, and now bridging the gap between academic health systems and digital health innovators and entrepreneurs. Each chapter features his multifaceted perspective and is anchored with a song that reflects the chapter's central themes. Topics explored include: - Why consumers are starting to rebel against traditional healthcare - How technology can be used to transform healthcare through consumer empowerment - How medical education must evolve to prepare physicians for paradigm shifts - What radical changes are needed to decrease health inequity Infused with the passion inherent in music, Feelin' Alright will motivate healthcare executives to take the lead in building a better healthcare syst

"The coronavirus pandemic has validated the principles of this book--that we need healthcare with no address, helping people where they are and when they need it," writes Dr. Stephen K. Klasko in Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect. "Telehealth worked. Providing guidance to families worked. Listening worked. Even under our greatest threat since World War II, the principles of using digital medicine to get care out to people turned out to be critical." Dr. Klasko and Ryan Donohue explore this evolving delivery model in a fascinating look at the history of patient-centric care and the rise of the healthcare consumer as a powerful new voice. In addition to the compelling reasons why consumer-centric care is so crucial, the authors share how leaders can work to build health systems focused on it. They offer actionable ideas for implementation in individual organizations and explore topics such as: - The latest research on what matters most to healthcare consumers today - Leadership skills needed to drive patient-centric initiatives - New applications of digital health technology and data - The Picker Institute's Eight Dimensions of Patient-Centered Care - Best practices and case studies from leading organizations As healthcare consumers continue to demand the same types of interactions they enjoy in other industries, healthcare organizations must work hard to build frictionless customer experiences that create lasting connections and build genuine loyalty. This book describes a once-in-an-era transformation in healthcare. Is your organization ready?