Terry Gillen

Some of the most common training challenges require quick and adaptable training solutions. This mini Toolkit provides just such a tool.Organisational performance hinges on the way people interact and their ability to communicate clearly, honestly, openly and confidently. Assertiveness is not easily achieved: many employees lack the self confidence needed, while others mistake assertiveness for agression, errors that can lead to ineffective communication.This resource contains 14 tried and tested activities suitable for a range of learning styles. It also offers practical techniques for assertive behaviour that can be applied in the workplace and beyond. Employing a cognitive approach to assertiveness, the toolkit encourages self analysis and will benefit any trainer, employee and organisation that uses it.This resource is designed for anyone required to run a training course in assertiveness. It provides a comprehensive grounding in the subject and includes a host of new ideas that can be added to existing portfolios. It is fully adaptable for different training needs and all of the content can be downloaded making it the ideal resource for your training course.

Negotiating, influencing and persuading skills are vital to successful business relationships. Effective relationship skills are not inherent, but they can be learned by everyone, and with the right skills your employees will be better equipped to reach agreements with clients, suppliers or colleagues with less complications and stress. This toolkit provides all you need to create an effective training course. It provides valuable insights into adapting personal style, maintaining progress through the various phases of the negotiation, and developing skills at handling difficult issues such as conflict. The Toolkit can either be taught on each separate element or as linked skills.It contains: 29 practical exercises designed to help you develop skills - the exercises can be used for on-the-job training or for incorporating into existing training programmes; ready-made sample programmes each dealing with a specific issue to guide you through common pitfalls useful and informative handouts to support the activities and aid understanding; a self-audit to check current skills levels; and, information on post-exercise learning processes to sustain transfer of skills to the workplace. All of the tools are provided electronically so that you can customise a training course to suit your own requirements, saving hours of preparation time and allowing your course to remain fresh, engaging and highly professional.

Are you confident that your performance management and appraisal systems are used to their full potential? Packed with practical techniques and easy-to-use exercises, handouts and facilitators' notes, this toolkit provides an effective way to train your managers efficiently and effectively. And to support the implementation of your performance management and appraisal system, this toolkit also provides: guidance on setting up your own appraisal system; sample appraisal documentation; advice on making the case for appraisals; and, a customisable PowerPoint presentation.

'Agreed!: Improve Your Powers of Influence', originally published as 'Positive Influencing Skills', now updated and fully revised.