Tim Parker

This popular title will prove invaluable for busy practitioners and litigants in person alike, equipping them with the latest knowledge and enabling them to make the most of the procedures that are available.

A driven Wall Street executive returns to her alma mater for a college reunion in the picturesque Berkshire Mountains of Western Massachusetts. Constant devotion to her employer at the cost of having a life of her own had taken its toll. Pam felt she needed a few days away for a change of pace. Being accustomed to fending for herself, falling in love was the furthest thing from her mind. Striking up a casual conversation with Jake over a cup of coffee at an old haunt becomes the start of a long adventure that turns her world upside down.

If you had to rebuild the IT helpdesk from the ground up, how would you do it? Service Desk Superhero is a comprehensive, step-by-step guide in transforming the service desk from mediocre to excellent Be an I.T. superhero Turn the service desk around, improve the business, and catapult your career In this book you will learn: ✅ How to lay the foundation that will ensure optimal service desk success ✅ How to harness the unique talents of the service desk staff and align their roles ✅ How to build a solid service desk solution by choosing the right ticketing system ✅ How to use automation techniques to put your service desk on cruise control ✅ BONUS: How to deal with the most common service requests and incidents ...and much more Don't let your IT career fall into a downward spiral. BUY this book NOW Readers are loving Service Desk Superhero: "I wish I had a book like this years ago The Service Desk industry can really benefit from the research and advice from Service Desk Superhero. I'm certain that businesses will see tremendous improvements in the way IT incidents and requests are handled if they follow Mike's advice." -- J. M., IT Consultant and Business Systems Analyst, CGI "WOW is all I can say. I highly, highly recommend this book. There is no service desk reference like this out there....If you only had to buy one book about the service desk, this had better be it " --- A.M., Business Consultant, TD Bank "This is an invaluable, must-have reference guide It's an excellent compilation of best practices that Service Desks should refer to periodically." --- W. S., Cyber Security Consultant

The Last Voyage of the Shelduck is an intriguing book that details the ongoing mystery of the Shelduck - a seagoing leisure cruiser - which is bought out of dilapidated retirement to enter Dutch waters.

New to management? You need to read this NOW. Learn the important information most new managers (or even existing ones) don't get to be successful. This easy to read book gives you WHY management matters and WHAT does matter in management. The book gives you a broad education about management and leadership concepts. And, it gives you real world topics to consider as you develop your personal management style. Here are some key points found in the book: -We all have our own idea of what "good" management looks like - realize you and your team need to settle on what works -Learn how to avoid the "my way or the hi-way" approach to achieving results -Realize you may be in charge but may not have all the answers - and that's okay -Learn different approaches to managing and what works (and what doesn't) -Learn about managing technical teams -Discover the huge value of Emotional Intelligence and how to use it to succeed You'll learn these concepts and much more.

In 1939, young English naval signalman Geoffrey Holder-Jones began his career by surviving a German mine attack in the Thames estuary. World War II took him as naval officer to Iceland, the Norwegian island of Spitsbergen, and the United States. Commissioned as a naval officer and given command of his own ship, Jones then patrolled the waters off Canada and Newfoundland before returning to Britain in 1944. This true story, written on the basis of personal conversations and a scrapbook entrusted to the author 60 years after the war, illuminates one of the great achievements of the war the beating of the German U-boat blockade of the American coast by squadrons of Allied ships that were little more than motley collections of armed trawlers and whalers. With a sense of humor and decency that sustained him through the ordeals of convoy duty in the Arctic Ocean, Signalman Jones has related his story to Tim Parker with vivid observations and an eye for the absurd.

Networking is one of the core tasks of enterprise-level programming, and for the programmer familiar with the C# language this book should provide the information to put network programming at the heart of their .NET applications. Prior knowledge of network programming is not assumed, but the reader already familiar with networking from another environment will find the pace quick enough for the book to still prove valuable. This book should give the reader: an understanding of the general concepts of networking; information about network programming in .NET with C#; skills to build network-based applications in .NET; and the confidence to use the classes shipped with .NET to implement your own application-level protocols. The book begins with an overview of the most important background material, such as the architecture of physical networks, network protocols, the OSI model, streams in .NET, and the classes provided to facilitate access to streams such as StreamReader and StreamWriter. Then it moves onto sockets programming, with an introduction to the concept of sockets, and full coverage of using sockets in .NET. It looks at TCP, UDP, and using multicast sockets in .NET and at application-level protocols built on top of these layers, such as SMTP and FTP. The next stop is Internet programming, with a look at HTTP, the underlying protocol of the Internet, and e-mail protocols. The book finishes with an exploration of how to secure network communications in .NET - encrypting network traffic, certificates and SSL, authenticating and authorizing users with NTLM and Kerberos. Assumes knowledge of: .NET Framework, C#, Networking, IP, TCP, UDP, HTTP, FTP, POP3, IMAP, SMTP, NNTP Ur innehållet: Networking Concepts and Protocols.- IP Version 6.- Streams in .NET.- Network Programming in .NET.- Working with Sockets.- Raw Sockets.- TCP.- UDP.- Multicast Sockets.- HTTP.- E-mail Protocols.- Cryptography in .NET.- Authentication Protocols.