Tony Bates

Bestselling author and psychologist Tony Bates has spent his career seeking to understand the lives of others. Here he turns his therapeutic eye on himself and describes the events and people in his own life that have made him the insightful thinker and teacher that he is today. He recalls traumatic events in his childhood that reverberated throughout his life and how, with therapy and time, he was eventually able to heal. He recounts the stories of the patients that affected him most deeply and informed both the direction of his work and his philosophy as a psychologist. This book invites us to reflect with compassion on the meaning of our own lives, as well as on the way we, as a society, support those with mental health difficulties.

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We’ve all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That’s because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets—the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It’s not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.

This book, first published in 1984, provides a comprehensive review of the range of technology that was being used in distance education. Technological developments in word processing, video-disc and viewdata as well as computer-based learning had revolutionised the potential for distance education. These developments required the role of more ’conventional’ distance learning media, such as broadcasting, tuition and text, to be reassessed. This book, written by international experts in the field, explored the state of the art at the time, and also provided their ideas on how future developments were likely to evolve. This book is ideal for those studying education and communications.

This book, first published in 1984, provides a comprehensive review of the range of technology that was being used in distance education. Technological developments in word processing, video-disc and viewdata as well as computer-based learning had revolutionised the potential for distance education. These developments required the role of more ’conventional’ distance learning media, such as broadcasting, tuition and text, to be reassessed. This book, written by international experts in the field, explored the state of the art at the time, and also provided their ideas on how future developments were likely to evolve. This book is ideal for those studying education and communications.

This book makes a significant contribution to a hitherto much neglected area. The book brings together a wide range of papers on a scale rarely seen with a geographic spread that enhances our understanding of the complex journey undertaken by those who aspire to become teachers of teachers.The authors, from more than ten countries, use a variety of approaches including narrative/life history, self-study and empirical research to demonstrate the complexity of the transformative search by individuals to establish their professional identity as teacher educators. The book offers fundamental and thoughtful critiques of current policy, practice and examples of established structures specifically supporting the professional development of teacher educators that may well have a wider applicability.Many of the authors are active and leading persons in the international fields of teacher education and of professional development.The book considers:novice teacher educators, issues of transition;identity development including research identity;the facilitation and mentoring of teacher educators;self-study research including collaborative writing, use of stories;professional development within the context of curriculum and structural reform.Becoming a teacher is recognised as a transformative search by individuals for their teaching identities. Becoming a teacher educator often involves a more complex and longer journey but, according to the many travel stories told here, one that can be a deeply satisfying experience.This book was published as a special issue of Professional Development in Education.

This book has been written for all who suffer from depression and for those who are close to the depressed person, be they partner, child or friend.

This book makes a significant contribution to a hitherto much neglected area. The book brings together a wide range of papers on a scale rarely seen with a geographic spread that enhances our understanding of the complex journey undertaken by those who aspire to become teachers of teachers.The authors, from more than ten countries, use a variety of approaches including narrative/life history, self-study and empirical research to demonstrate the complexity of the transformative search by individuals to establish their professional identity as teacher educators. The book offers fundamental and thoughtful critiques of current policy, practice and examples of established structures specifically supporting the professional development of teacher educators that may well have a wider applicability.Many of the authors are active and leading persons in the international fields of teacher education and of professional development.The book considers:novice teacher educators, issues of transition;identity development including research identity;the facilitation and mentoring of teacher educators;self-study research including collaborative writing, use of stories;professional development within the context of curriculum and structural reform.Becoming a teacher is recognised as a transformative search by individuals for their teaching identities. Becoming a teacher educator often involves a more complex and longer journey but, according to the many travel stories told here, one that can be a deeply satisfying experience.This book was published as a special issue of Professional Development in Education.

Depression is more common than we want to believe. Bates 's heartwarming message is that clear and compassionate thinking helps build self-esteem and gives us back a trust in ourselves that gets lost when we become depressed. UNDERSTANDING AND OVERCOMING DEPRESSION is a useful tool that helps sufferers and their families understand and cope with depression. Included are strategies for: Removing obstacles to recovery.Doing one thing at a time.Changing your self-image.Living with a depressed person.