William C. Lauer

Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. The Water Quality Complaint Investigators Guide covers 90% of the most common complaints from consumers.This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints. You will learn:How to avoid complaintsHow to deal with existing problemsMost common complaints and their most common fixesConcrete information on how to deal with customersHow to get to the root of the problem before having to go out to the site, which saves time and moneyThe information in this book is of value to those learning how to investigate water quality complaints to veterans who may be facing new complaint situations, as well as the people who supervise them, laboratory technicians and customer service representatives.

AWWA’s most popular handbook for distribution operator personnel is an indispensable reference for operators and supervisors alike on water distribution system operation and equipment. This fourth edition is based on the operator certification knowledge requirements included in the Associated Boards of Certification (ABC) Need-To-Know criteria, as well as that of several state certification boards (e.g. California, Pennsylvania, and Texas).What's new?Several new chapters cover topics that have emerged since the publication of the last edition, and others, including the regulatory overview chapter, were revised extensively. New chapters describe the management approach to distribution system operation and the operational practices operators can use to improve system performance. The disinfection of pipelines and storage facilities is now included as its own chapter.And the math calculations that distribution system operators need to know are included as concrete examples of what operators need to know.Additional coverage includes the types of water pipes, installation practices, excavation, pipe flushing and rehabilitation, storage tanks, water wells, pumps, motors, hydrants, meters, valves, corrosion prevention, leak detection, instrumentation and control, maps, records, and maintenance.In addition, the book covers basic hydraulic concepts, health issues, and maintaining water quality in the distribution system. Many cutaway illustrations, new equipment photos, metric conversions, formulas, and equations make it an ideal day-to-day reference.

Producing and delivering the highest quality drinking water takes training, knowledge, and attention to detail. Water operators do it every day with the top training and best practices they get from Water Treatment Operator Training Handbook, AWWA members’ most popular choice for operator training and on-the-job reference. The third edition has all the current information that water treatment operators need to produce safe drinking water that protects the public health and to deliver adequate quantities of water at all times for fire-fighting and commercial and residential uses.The book covers all regulations, processes, and procedures of water treatment operations:US water quality regulationsWater sourcesWell design and operationPretreatmentCoagulation and flocculationSedimentationFiltrationDisinfectionSofteningSpecialized treatmentMembranesTestingProcess control and instrumentationSafetyRecord keeping and reporting

Designed for in-the-field use, this indispensible book is ideal for quickly referencing chemical and mathematic formulas, chemical feed rates, MCLs, US/metric conversions, pipe and equipment data, operational parameters, construction and installation information, OSHA and USEPA regulations, and much more.Sections include math, conversion factors, chemistry, safety, water quality, water treatment, distribution, wells, pumps, pressure, flows, and meters.

This pocket field guide explains dry, liquid, and gas chemical feed systems, calibrations, and handling and storage requirements for various types of chemicals used in water treatment. Handy feed calculators for gas, liquid, and dry chemicals are included.

This handy field reference contains all the information, charts, graphs, formulas, and definitions that are needed by wastewater system operators in performing their daily duties. This guide compiles information from wastewater operations manuals, handbooks, standards, and many other information sources. Major sections include math, conversion factors, chemistry, safety, collection, pumps and motors, flow, wastewater treatment, biosolids, discharge, disinfection, abbreviations, and acronyms.Information is grouped based on how it would be used by the operator. Thus, all the information you need relating to pumps will be found in its own chapter and all information on biosolids in another. The guide's small size (4-1/4 in. x 7-1/4 in.) and sturdy cover means you can throw it in your truck and go! Low price means every operator can have a personal copy.

According to the Centers for Disease Control and Prevention, 32 percent of waterborne disease outbreaks are caused by pathogen intrusion in the water distribution system. Incorporating disinfection practices for water mains and storage facilities can reduce the risk of microbial contamination. This handy guidebook provides all the correct field practices for preventing microbial contamination of the water flowing in water mains, storage tanks, and other distribution system components. NOTE TO WATER UTILITIES: To ensure that mains and storage facilities are properly disinfected prior to use, AWWA advises that water utilities should insist that their pipeline contractors have and use this book. French language version available.