William Lindsay

Reprint of the original, first published in 1871.

Reprint of the original, first published in 1871.

MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 11E helps you learn on your terms. This edition presents the latest developments in the field as you examine fundamental principles, criteria and the historic underpinnings of total quality. The authors provide a solid foundation for understanding and applying technical tools and performance excellence from an enterprise perspective. This digital resource gives you the flexibility to highlight key text, add notes and create custom flashcards. When it’s time to study, everything that has been flagged or noted can be gathered into an easily accessible guide. The Readspeaker feature reads text aloud, so you can learn on the go, wherever you are.

Find out why many businesses preferentially hire Six Sigma trained candidates. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e shows you the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the principles of total quality to cutting-edge businesses. Six Sigma has taken the corporate world by storm. Find out how you can use it to improve your work performance and your personal marketability with AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e.

Proporciona un antecedente para entender y aplicar las herramientas técnica y la excelencia en el desempeño desde la perspectiva de una organización. Disposición amigable para el estudiante que enfatiza los conceptos importantes. Cobertura en el texto de la mayoría del cuerpo de conocimientos requeridos para la certificación ASQ como gerente de calidad certificado. La Parte I se enfoca en los principios de la calidad; la Parte II se concentra en las herramientas y las técnicas, y la Parte III se dedica a la excelencia en el desempeño y los Criterios Baldrige. Esta organización brinda al profesor una flexibilidad considerable al centrarse en temas gerenciales y técnicos para las audiencias que pueden estar constituidas por estudiantes universitarios, de maestría en administración de negocios o ejecutivos.