Yvonne Randle

Why do some companies continue to be successful while others experience difficulties and even failure? In Leading Strategic Change, Eric Flamholtz and Yvonne Randle demonstrate that the key to long-term organizational success is the ability to adapt to and manage different types of change. Drawing on over 30 years' consultancy experience within major firms, they combine theoretical and practical models of organizational change, together with a new theory of leadership, to build a framework for understanding, planning, and leading change. The scope and value of this framework is then shown in relation to nine real-world case studies, ranging from relatively small companies (IndyMac Bank, Infogix) to large multinationals (Starbucks, Westfield). The focus throughout is to provide practical guidance to those concerned with managing and leading change in organizations. This book is an excellent guide to the many lessons to be learned about successful organizational change.

The authors of this book argue that firms succeed or fail in their industries according to the degree that they are able to change what they do to meet changing market decisions. The authors present a framework for managing the process of organizational transformation, and the tools that are necessary to manage that change. This book is intended for managers and academics.

"Black Swan events" are supposed to be rare. However, during the past 20 years there have been several so-called "Black Swan events," occurring just about every ten years, including the Covid-19 Pandemic of 2020; The Great Recession of 2008-9; The attack on the World Trade Center, 2001; and the "Dot. Com" Bust of 1999-2000.The challenge to leadership of all types of organizations (businesses, not-for-profit, and governmental) from the crises caused by so-called "Black Swan events" is typically vast and almost always unprecedented. These crises require quick, thoughtful, and decisive responses.This book provides a "playbook" to help leaders facing crises understand and successfully address crises. Specific examples of organizations that have experienced a variety of crisis are presented and analyzed to help the reader understand different types of organizational crises and how leaders actually dealt with them. The organizations experiencing crises that are examined include American Express, Chrysler, Disney, Kodak, International Harvester/Navistar, Osborne Computer, Sears, UAL, and Westfield. Some of these case examples illustrate success in addressing a crisis, while others illustrate failures. Although all crises are unique, our research shows they have certain things in common. From the analysis of these actual case examples, we develop a "playbook" that includes key lessons, general principles, and tools for successfully leading and managing crises.As described in this book, each crisis requires a different "leadership playbook" or set of initiatives. Successful implementation of each set of initiatives, in turn, requires the use of a set of key tools. The book includes specific tools for identifying an organization's susceptibility to a crisis, tools for "crisis planning," as well as tools for identifying and effectively managing aspects of the organization's culture that may be contributing to or inhibiting its ability to address the crisis.The overall goal of this book is to provide the perspective, insights, lessons and tools that will enable leaders to create their own playbook that will help overcome crises and position their organization's for continuing success.

Living & Loving AGAIN dares you to believe in romance as you've never experienced it before. Through the character's life experiences, you'll realize that forgiveness is so much more than what you initially believed. You'll smile and rejoice as you experience God's redemptive power, and finally see vindication, as God serves justice. Living & Loving AGAIN is not your traditional love story.

Building Family Business Champions provides a theoretically sound and practical framework for understanding the challenges that family businesses face. Drawing on three decades of consulting with more than 250 companies, their own experience running a family-owned firm, and sound research, Eric G. Flamholtz and Yvonne Randle explain that the success of these companies hinges upon the dual management of family functionality and the company's infrastructure. They present a set of managerial tools for planning, structuring the business, measuring performance, and managing culture. After laying this groundwork, they attend to issues that uniquely pertain to these companies, such as succession and the challenges of familial dysfunction. Finally, the book offers a set of short self-assessments that can be used in any family business. Richly illustrated with stories of companies at various stages of growth from around the globe, this book provides a comprehensive guide for building businesses that thrive from generation to generation.

An insightful and practical toolkit for managing organizational growth Growing Pains is the definitive guide to the life cycle of an organization, and the optimization strategies that make the organization stronger. Whether growth is rapid, slow, or not occurring at all, this book provides a host of solid tools and recommendations for putting everything in order. Now in its fifth edition, this invaluable guide has been fully updated to reflect the current economic climate, and includes new case studies and chapters discussing nonprofit life cycle tools, leadership challenges and the "leadership molecule", and real-world applications of the frameworks presented. The latest empirical research is presented in the context of these ideas, including new data on strategic organizational development. Mini-cases that illustrate growth management issues have been added throughout, with additional coverage of international entrepreneurship and companies that provide a frame of reference for the perspective being developed. Growing pains are normal, and a valuable indicator of organizational health, but they indicate the need for new systems, processes, and structure to support the organization's size. This book provides a practical framework for managing the process, applicable to organizations of all sizes. Understand the key stages of growth and the challenges of eachMeasure your organization's growing pains and developmentDeploy new tools that facilitate positive organizational developmentMake the necessary transitions required to ensure sustainable success Some companies, even after brilliant beginnings, lose their way as growth throws them for a loop. Growing Pains identifies the underlying factors that promote long term success, and gives you a framework for successfully managing the transitions of growth.

Organizational culture is a quiet, but driving, influence on our perception of a company, whether as a consumer or as an employee. For instance, we know Southwest Airlines as laid back and friendly. We think of Google as innovative. To almost every well-known company we can assign a character. It is now well recognized that corporate culture has a significant impact on organizational health and performance. Yet, the concept of corporate culture and culture management is too often tantalizingly elusive. In this book, Flamholtz and Randle define culture, identifying and explaining the five key dimensions that determine it: a customer orientation; a people orientation; a process orientation; strong standards of performance and accountability; innovation and openness to change. They explain why culture is a critical factor in organizational success and failure—a key determinant of financial performance. Then, they provide a theoretically sound, highly practical, and field-tested method for managing corporate culture—presenting a set of international and domestic cases that show how actual companies have leveraged culture as the ultimate source of sustainable competitive advantage. In addition to well-known companies such as Starbucks, Ritz-Carlton, American Express, IBM, and Toyota, the text presents lesser known culture stars, such as Smartmatic and Infogix. While other titles on culture have focused too heavily on the organization as a psychological being, or on academic studies of culture as a business lever, Corporate Culture draws on empirics to present a go-to, must-read guide for leveraging corporate culture as a source of competitive advantage and as a means of impacting the bottom line.